DENHAM the Jeanmaker

Please use the menu below to learn more about our delivery options.

We offer free delivery on all orders above €100 within the European Union, and above $250 to the United States of America.

Countries	Carriers & Shipping times
AUSTRIA	DPD: 2-5 working days *UPS Express: next working day
BELGIUM	DPD: 2-5 working days BPost: 2-5 working days *UPS Express: next working day
CZECH REPUBLIC	DPD: 2-5 working days
FRANCE	Colissimo: 2-5 working days *UPS Express: next working day
GERMANY	DPD: 2-5 working days GLS: 2-5 working days *UPS Express: next working day
ITALY	DPD: 2-5 working days
LUXEMBOURG	DPD: 2-5 working days
THE NETHERLANDS	PostNL: 2-3 working days *BudBee: 2-3 working days UPS Express: next working day
SPAIN No shipping to zip codes starting with 07 (Balearic Islands), 35 (Gran Canaria), 38 (Tenerife)	DPD: 2-5 working days *UPS Express: next working day
POLAND	DPD: 2-5 working days
UNITED KINGDOM No shipping to zip codes starting with GY, IM, IV, HS, JE, ZE, BT, KA, KW, PA, PH, PO	Royal Mail: 5-7 working days
UNITED STATES OF AMERICA	*UPS Express Saver: 2-5 working days

*UPS Express: Order before 13:00 CEST (Mon - Thu only) for next business day delivery. Additional shipping costs are applied to this carrier.
**Budbee: Delivery on Monday - Friday, between 16:00 - 21:00)

For the United Kingdom, please refer to the UK section for more information.
For our Japanese website, click here.

We offer free delivery on all orders above €100 within the European Union, and above $250 to the United States of America.

Countries	Order Value	Shipping Rate
AUSTRIA, BELGIUM, CZECHIA, FRANCE, GERMANY, ITALY, LUXEMBOURG, POLAND, SPAIN, THE NETHERLANDS	€100+	Free shipping
AUSTRIA, BELGIUM, FRANCE, GERMANY, SPAIN, THE NETHERLANDS	Under €100	€3.95
CZECHIA, ITALY, POLAND	Under €100	€9.95
LUXEMBOURG	Under €100	€5.95
UNITED KINGDOM	-	€3.95
UNITED STATES	$250+	Free shipping
UNITED STATES	Under $250	$50

You might be charged handling fees and/or taxes if your order passes through international customs. Customers (excluding UK customers) are responsible for paying any additional costs, including but not limited to customs, duties, and taxes.

Shipping Costs: £6.95
Return Costs: Free of Charge
Carrier: Royal Mail
Shipping Time: Between 5 to 7 working days
Excluded zip codes: GY, IM, IV, HS, JE, ZE, BT, KA, KW, PA, PH, PO

DENHAM still ships to the United Kingdom and will cover any additional charges such as import duties and taxes.

We charge a flat fee of £6.95 for all UK deliveries.

We aim to ship your order as quickly as possible. However, due to the customs clearance now required, your order may arrive a few days later than usual.

UK returns are possible within 15 days and are free of charge. Please use the return label that comes with your order. If you have misplaced your return label, our Customer Care team will be happy to help you with a new one.

We aim to process your return within 3 to 4 business days once our warehouse has received it. You should receive your refund using the same payment method used to make the original order within 14 days.

Please see below for details on our returns policy. We are always happy to assist you with your returns. Contact our Customer Care Team (customerservice@denham.com) with any further questions.

Products ordered from DENHAM.com can be returned within 15 days.

Please fill in the return form enclosed with each delivery and send it back to us – this will help us process your return as quickly as possible. To begin processing your refund, all items must be returned unused, with all tags attached and in the original packaging.

Return address:
DENHAM / Bleckmann Oldenzaal
Schelmaatstraat 9
7575 BC, Oldenzaal
The Netherlands

Returns within the Netherlands and the United States are at your own expense. Returns outside those countries are free.

If you are returning an order from outside the European Union, we ask that you include three Commercial Invoices in your return. Please ensure you attach two of the documents to the box and give one to the carrier. If you encounter any issues, please ask the carrier for assistance.

Unfortunately, it is not possible to exchange items ordered online, but you can return your item and then place a new order.

We aim to process your return within 3 to 4 business days after arrival at our warehouse. You will receive your refund within 10 days of processing your return, using the same payment method used for the order.

Due to reduced capacity & extra safety measures linked to COVID-19, delivery & returns processed by our carriers during promotions and sale periods are likely to be delayed by one to three days.

Unfortunately, it is not possible to return or exchange any products purchased online in our physical stores. All items bought online must be returned through our website.

Once you have placed your online order, you will receive a confirmation email. We will then start to process your order. To track the order, sign up to or log in to your DENHAM account. In your order history, you can check the status.

We may cancel part of your order. This happens when we're processing simultaneous orders of the same item(s) and an item runs out of stock. If this happens, you will receive a cancellation email from us. If you are missing an item from your order and did not receive an email, please contact our Customer Care Team for more information.

Unfortunately, once you've placed the order with us, you cannot make any further changes to it.

How do I use a promotional code?

You can enter your promotional code in your 'Shopping cart’ before placing your order. If your promotional code isn't working, your code may be invalid, was already used, or is not applicable to the product(s) in your cart.

If you are still having trouble using your promotional code, please contact our Customer Care Team, and we will provide you with a new code.

Please note:

Promotional codes are only valid on full-price items and exclude shipping costs. DENHAM collaborations are also excluded from promotions and discounts. For more information, please check the code's terms and conditions.

Discount codes cannot be applied to orders that have been placed and paid for already.

Which payment methods do you accept?

We accept the following payment methods:

iDeal

Visa

MasterCard

PayPal

SOFORT Banking (Germany only)

Bancomat (Belgium only)

ApplePay

Google Pay

American Express

All payments will be handled in the same currency the purchase is made in.

Want to get in touch with us? Select the department you wish to contact for further information.

Our Customer Service Team is available Monday to Friday, 9:00 am to 5:00 pm CET. We are closed on weekends and federal holidays in the Netherlands.

Call us on +31 (0)20 344 91 39
Or send us a message via Whatsapp: +31 (0)20 344 91 39 or click here
Email us at customerservice@denham.com (Dutch and English only)

Official websites of Denham The Jeanmaker B.V.:

www.denhamthejeanmaker.com www.denham.com www.denhamjapan.com www.denhamsa.co.za*

Always verify that you are visiting and shopping on our official websites by double-checking the URL in your browser's address bar. Be cautious of websites with slight variations or misspellings.

If you come across a suspicious website or are a victim of fraudulent activity, please contact our customer service team.

*Note: DENHAM South Africa operates as a franchise and may have policies that differ from our other locations. Please refer to their official website for more details on services, returns and more.

For all press and PR inquiries, please contact our PR team via press@denham.com.

For all questions regarding ethical responsibility, contact our Ethical Responsibility Officer via csr@denham.com.

Our Head Office is open Monday to Friday, 9:00 am to 5:00 pm CET.

Email: info@denham.com
Call: +31 (0)20 331 5039
Address: Hellingbaan 432, 1033 DB, Amsterdam

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