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DENHAM

FAQ

For any questions regarding your online order, contact our Customer Care Team directly via Whatsapp (Dutch and English only): +31 20 344 9139

Be sure to include your contact information, order number and query and we will get back to you within 24 hours. (Monday to Friday, 9 am to 5 pm.)

Please use the toggle menu below to learn more about our delivery options.

  • Austria

  • Belgium

  • France

  • Germany

  • The Netherlands

  • Spain

  • United Kingdom

  • United States of America


For the United Kingdom, please refer to the UK section for more information.

For our Japanese website, click here.

Due to reduced capacity & extra safety measures linked to COVID-19, delivery & returns processed by our carriers during promotions and sale periods are likely to be delayed by one to three days.


We offer free delivery on all orders above €100 within the European Union, and above $250 to the United States of America.


  • Austria: DPD - 2-5 working days - €3.95 for orders below €100
    UPS Express** - Next working day - €34.95

  • Belgium:
    DPD - 2-5 working days - €3.95 for orders below €100
    UPS Express** - Next working day - €19.95

  • France:
    Colissimo - 2-5 working days - €3.95 for orders below €100
    UPS Express** - Next working day - €29.95

  • Germany: DPD - 2-5 working days - €3.95 for orders below €100
    UPS Express** - Next working day - €29.95

  • The Netherlands: BudBee* - 2-3 working days - €3.95 for orders below €100
    PostNL - 2-3 working days - €3.95 for orders below €100
    UPS Express** - Next working day - €18.95

  • Spain: DPD - 2-5 working days - €3.95 for orders below €100
    UPS Express** - Next working day - €34.95
    No shipping to zipcodes starting with 07 (Balearic Islands), 35 (Gran Canaria), 38 (Tenerife)

  • United Kingdom: Evri - 5-7 working days - £6.95 on all orders
    No shipping to zipcodes starting with GY, IM, IV, HS, JE, ZE, BT, KA, KW, PA, PH, PO

  • United States of America: UPS Express Saver - 2-5 working days - $50 for orders below $250


*BudBee: Delivery on Mon - Fri 17:00 - 22:00
**UPS Express: Order before 13:00 CEST (Mon - Thu only) for next business day delivery

You might be charged handling fees and/or taxes if your order passes through international customs. Customers (apart from UK customers) are responsible for paying any additional costs, including but not limited to customs, duties, and taxes.